Managing Seller Groups

This guide explains how to create and manage seller groups.

Introduction to Seller Groups

The TV Seller Office provides functions for managing seller groups. Several accounts can manage applications together by joining into a group.

You can only belong to one group, and groups are also divided into two types of membership. Public Seller group can become Partner Seller group through a partnership request.

There are two roles within a group.

Group manager
The account that creates the group automatically becomes the group manager, and there can be only one manager in the group. Group managers have full control over groups.
Group member
Non-group manager accounts become group members.

Role	Activity
Group manager	Creating a new group Inviting members into the group Confirming or rejecting group join requests Updating group information Removing members from the group Transferring the group manager role to one of group members Moving to another group
Group member	Joining an existing group Leaving from a group
Group manager and members	Registering applications Resolving defects reported from Samsung Asking questions on 1:1 Q&A, and replying to them Updating seller information Managing bank account information Managing TV device information Accessing the Report menu

Creating Group

Sellers who are not yet in a group can create a new group.

If you click the "Create Group" button in the "Membership > Group Information" menu, the group creation page is displayed.

Warning

If you already belong to another group, you cannot create a new group.

In order for group members to create a new group, they must leave the current group.
In order for a group manager to create a new group, they must first delegate manager privileges to change to a member role, and then leave the group.

On the Create Group page, fill in the group information and seller information.

Group Information

It is recommended that you enter your company name as the group name. Then enter the country/region information of the group (company).

Input Field	Description	Mandatory	Updatable
Group Name	Enter the same name as your company name. After the group is created, you cannot change its name.	Yes	No
Country or Region	Enter the location of your company. A Samsung Content Manager may be assigned to you based on your location.	Yes	Yes
Account Type	Select your group's account type. You can choose from "Company or Business" or "Individual". If the account type is "Company or Business", you must enter the Registration Number (DUNS, VAT Number, LEI Code, EIN, USt-IdNr, Company Number, SirEN, ABN, ACN, Korean Business Registration Number, etc.) in Seller Information. The application cannot be serviced without the Registration Number. If the account type is "Individual", no registration number is required.	Yes	Yes

Seller Information

In accordance with Korean and European laws, it is necessary to register seller information to launch an application service.

When registering an application, the group's seller information is used by default, but you can change the seller information separately for each application.

Input Field	Description	Mandatory	Updatable
Seller Name	Enter the same name as your company name.	Yes	Yes
Customer Support Email	Enter the customer support email address.	Yes	Yes
Seller Home page	Enter the seller's home page URL.	Yes	Yes
Representative's Name	Enter the representative seller's name.	Yes	Yes
Phone Number	Enter the seller's phone number and country code.	Yes	Yes
Address	Enter the seller's address.	Yes	Yes
Registration Number	Under the Digital Services Act (DSA), if your group's account type is "Company or Business", enter your registration number (DUNS, VAT number, LEI code, EIN, USt-IdNr, Company number, SIREN, ABN, ACN, Korean business registration number, etc.). If the account type is "Individual", no registration number is required.	Yes	Yes

Enter all information and click the "Done" button to create a group.

After creating a group, you automatically become the group's manager.

Joining Existing Group

Sellers who are not yet in a group can join a group that has already been created and become a member of that group.

If you click the "Join Group" button in the "Membership > Group Information" menu, the group join page is displayed.
In addition, if you have an invitation to join a group, click the invite link and you are taken to the group join page immediately.

Warning

If you are already in another group, you cannot join another group.

If a group member wants to join another group, they must leave the current group.
If a group manager wants to join another group, they must first delegate manager authority to change to a member role and then leave the group.
If there are no members to delegate, the group manager can move to another group.

WarningIf you have an app checking the billing information from Samsung Checkout, you will not be able to join the group and will be able to do so after the checking is complete.

On the group join page, search for groups to join using the group manager email address. When the group to join is confirmed, click the "Done" button to send a subscription request.

After that, if the group manager approves, the subscription is completed.

What Group Manager Can Do

Group managers have full control over groups. They can invite members to a group, confirm or reject requests to join a group, update group information, removing members from a group, transfer the group administrator role, or move to another group.

Confirming Group Join Request

After a seller requests to join the group, the group manager can see the membership request in the "Membership > Group Members" menu, and can accept or reject it.

When the group manager accepts a request by clicking the "Confirm" button, the seller becomes a member of the group and receives a notification email saying "Your request to join the group has been approved".

NoteIf a seller who already owns an application becomes a member of the group, the application becomes owned by the seller group as well as the seller.
If the seller owns the app that is using Samsung Checkout, they will be in Pending state to check the billing information and receive an email notifying you of "Your request to join the group is pending to check the billing information". If billing information is subsequently verified, you will be a member of the group, but if there is a problem, you may be rejected by Samsung Checkout.

If the group manager rejects a request by clicking the "Reject" button, the seller is sent a notification email saying "Your request to join the group has been rejected" and they are removed from the request history.

Inviting Members to Group

You can send an invitation to other sellers so they can join the group.

When you click the "Invite Member" button in the "Membership > Group Members" menu, a pop-up page for member invitation is displayed. Enter the email address of the member to invite and click the "Send" button to send an invitation.

Invited members receive an "Invite you to the group" email and can join the group by clicking the invite link.

Note

If the invitee is not a member of the TV Seller Office, they need to first sign up and then join the group.
If the invited member has joined another group, they need to first leave their existing group and then join the new group.

Withdrawing Group Members from Group

Group managers have the authority to remove members from groups.

Group managers can view the list of members in the "Membership > Group Members" menu. If the manager clicks the "Withdraw" button for the members to be removed, they are withdrawn from the group after a confirmation.

When the application owner leaves the group, ownership of the application is automatically transferred to the group manager.

WarningThe group manager cannot leave a group. They must delegate manager authority to someone else and become a group member before they can leave. See the Transferring Group Manager Role section for more details on this process.
Members who have left a group can join other groups or create a new group.

Transferring Group Manager Role

After creating a group, you automatically become the manager of the group, and you can delegate manager privileges to other members of the group.

If you click the "Transfer Manager Role" button in the "Membership > Group Members" menu, a pop-up page for transferring manager roles is displayed.

Select a member who will have group manager privileges and click the "Done" button to complete the transfer.

After you transfer the group manager role, your status becomes a member of the group.

NoteIf the manager who has the Samsung Checkout account information transfers authority, the new manager must also register the bank account information.
If the account information is not registered, a notification email saying "Bank Account information is required for settlement of TV Store" is sent to the new manager.
For more information, refer to the Managing Bank Account Information section.

Moving to Another Group

If the group has no members, the group manager can move to another group.
All applications owned by the group are moved together, and the previous group is automatically deleted when the move is complete.

If you click the "Move to Another Group" button in the "Membership > Group Members" menu, the group move page is displayed.

WarningIf you have an app checking the billing information from Samsung Checkout, you will not be able to move the group and will be able to do so after the checking is complete.

First, search for the group to move to with the group manager's email address. When the destination group is confirmed, click the "Done" button to send a membership request.

After that, if the group manager approves, the group transfer is completed.

Modifying Group Information

Group managers can edit the group's country/region information in the "Membership > Group Information" menu. The group name cannot be modified.

NoteA Samsung Content Manager may be assigned to a group based on its country/region. The Content Manager is in charge of communicating with the Samsung team during application release or 1:1 Q&A support.

Once the "Save" button is clicked after editing the country/region information, the change is processed immediately.

Seller groups are divided into Public and Partner levels, and a Public Seller group can become a Partner Seller group by requesting a partnership by clicking the "Request Partnership" button.
For more information on partnerships, refer to the Becoming Partners guide.

What Group Manager and Members Can Do Together

Group manager and members can manage application services together. This includes application registration, defect resolution, adding 1:1 Q&A questions and replies, updating seller information, managing bank account information, managing TV device information, checking service reports, and so on.

Updating Seller Information

The seller information entered by default when registering the application can be modified in the "Membership > Group Information" menu.

Input Field	Description
Seller Name	Enter the same name as your company name.
Customer Support Email	Enter the customer support email address.
Seller Home page	Enter the seller's home page URL.
Representative's Name	Enter the representative seller's name.
Phone Number	Enter the seller's phone number and country code.
Address	Enter the seller's address.
Registration Number	Under the Digital Services Act (DSA), if your group's account type is "Company or Business", enter your registration number (DUNS, VAT number, LEI code, EIN, USt-IdNr, Company number, SIREN, ABN, ACN, Korean business registration number, etc.). If the account type is "Individual", no registration number is required. NoteYou can change the account type if necessary.

Modify the required information and click "Save" to change it immediately.

NoteEven if the group information's seller information changes, the application's seller information does not change accordingly, and vice versa.
To change the seller information displayed on TV, you need to edit the seller information in the application, not the seller information in the group information.
For more information, refer to the Entering Service Information section of the Entering Application Information guide.

Managing Bank Account Information

To register an application that uses the 'Samsung Checkout' feature, bank account information to be settled must be registered in the Samsung Checkout DPI system.

Note

Samsung Checkout DPI checks whether bank account information is registered in the application information every time a transaction occurs in the application.
You can access the Samsung Checkout DPI system to register products and check the transaction list.

When you click the "Membership > Bank Account" menu, the Samsung Checkout DPI system's settlement account information management page is displayed as a pop-up.

The items you need to enter are as follows:

Category	Input Field	Description	Updatable
Basic Information	CP ID	This field auto-fills.	No
	GUID	This field auto-fills.	No
	Nationality	This can affect the tax calculation. Make sure the information you enter is correct.	No
	CP Type	This field has a fixed value of 'Incorporate'.	No
	CP Name	This field auto-fills.	No
	Company Name	Enter your company's name.	No
	Corporate Registration Number	Enter your company's Corporate Registration Number.	No
	Company Address	City, state/province/region, zip/postal code.	Yes
	Detail Address	Street address, apartment, building, floor, and so on.	Yes
	Cell Phone Number	Enter your cell phone number.	Yes
	Partner Type	This field has a fixed value of 'Partner'	No
	Email Address	Samsung will send the monthly sales report to this email address. Make sure the information you enter is correct.	Yes
Bank Account Information	Bank Account	This field has a fixed value of 'BANK'.	No
	Bank Nationality	Choose the bank account's country code.	Yes
	Bank Depositor	Enter the name of depositor (account holder).	Yes
	Bank Account Number	Enter the bank account number.	No
	Bank Name	Enter the bank name.	Yes
	Bank Branch	Enter the bank branch information.	Yes
	Bank Address	Enter the bank address.	Yes
	Bank Identification Code	Enter the bank identification code such as IBAN or SWIFT code. This field is encrypted.	No
	CP R/S Rate (%)	This field has a default rate of '70'. An alternative revenue share rate may be established upon mutual written agreement during the certification process for an application.	Yes
	Minimum Payout Amount	This field has a fixed value of '$500'. Your earned balance at the time of payout must meet this minimum.	No
Tax Information	Name of Representative	This field auto-fills with your name.	No
	Tax Bill Reception Email	This field auto-fills with your account. Samsung will send the tax bill to this email address.	No
	Registered Smart Bill	This field and the "Check" button only apply to the Korean CP.	Yes

Enter all required information and click "Save" to register it immediately.

You can edit your information at any time after completing your registration.

Managing TV Device Information

If you register TV information used during application development in the "Membership > Device List" menu, you can conveniently use it when inquiring about 1:1 Q&A or conducting an alpha test.

If you click the "Add Device" button, a pop-up for entering new TV information is provided. If you enter all required information and click the "Done" button, it will be added to the TV list.

Information required for TV registration can be obtained through the TV's setup menu.

Input Field	Description	Mandatory	Updatable
Customer Name	Define a customer name for device	Yes	Yes
Model Name	For example, UN55KS9000	Yes	Yes
DUID	For example, H3CB3EXSKAQAO	Yes	Yes
Firmware Version	For example, T-JZMAKUC-1150.8	Yes	Yes
Smart Hub Version	For example, 1.200	No	Yes

Registered TV information can be modified or deleted at any time.

If you click the "Edit" button, a pop-up to edit the TV information is provided. Modify the required information and click the "Save" button to change it immediately.

Click the "Delete" button to delete the TV information immediately.

What Group Members Can Do

Group members can directly leave the group they belong to.

Leaving Group

In the "Membership > Group Members" menu, if you click the "Withdraw" button for yourself, your withdrawal is processed after a confirmation.

If the owner of an application leaves, ownership of it is automatically transferred to the group manager.

After leaving a group, you can join another group or create a new group.

NoteThe group manager cannot leave a group. They must delegate manager authority to someone else and become a group member before they can leave. See the Transferring Group Manager Role section for more details on this process.