Gather and Review TV User Feedback

Application reviews are information about the user experience.

Through a variety of user feedback, including positive reviews that praise the product, complaints, and functional requests, understanding user perceptions and expectations, maintaining connections with users, and identifying that need to be improved will help your business.

On Samsung Smart TVs, beta test allows you to gather user feedback.

Beta test is the process of distributing beta versions to general users to get usability evaluations of new features and check for problems before officially launching the application, and users selected as beta testers write reviews of the application using the new beta version.

For more information on beta test, see the Proceeding to Beta Test.

The collected reviews are available in the "Applications > App Review" menu.

A user-written review automatically displays the connotation whether the content is positive, negative, or neutral through word analysis, making it easy to identify the user's perception. And you can only select and view a specific connotation.

Information on which TV model group and which country the reviews are written is provided, and you can only view reviews written by a specific model group or view reviews written by a specific country.

In addition, all review content and information can be downloaded as csv files and managed by the seller's company itself.

Through application reviews, try to find and improve user dissatisfaction and use it to gain insight into new features and services.