This guide explains the categories that can be supported through 1:1 Q&A.
Service Failure
If there is a problem with the application service released on the TV, select one of the categories under the 'Service Failure' category and register your question.
Category
Description
Error on TV
Ask when an error happens on the TV.
Error on Seller Office
Ask when an error happens on the TV Seller Office site.
Table 1. Q&A categories for service failure
Application Management
If you are having trouble registering and managing applications in the TV Seller Office, select one of the categories under the 'Application Management' category and register your question.
Category
Description
Certification & Defects
Ask anything about application certification or defects reported.
Application information & Status change
Ask anything about application information and changing its status.
Compatibility
Ask about application compatibility at new unreleased model groups.
Group management
Ask anything about managing your groups.
Others
Ask anything about application management not covered by the above categories.
Table 2. Q&A categories for application management
Tech Support
If you need technical support for TV application development, select one of the categories under the 'Tech Support' category and register your question.
Category
Description
SDK
Install/IDE/Packaging
Ask about installation, IDE, or packaging of the Tizen SDK and the Samsung Legacy Platform SDK.
Emulator/Simulator
Ask about the emulator or simulator for the Tizen SDK and the Samsung Legacy Platform SDK.
API
Ask about the APIs supported by the SDK.
Remote device/Debugging
Ask about TV or debugging on TV.
Smart Hub Preview SDK
Ask about the Smart Hub Preview SDK.
Others
Ask anything about the Tizen SDK or the Samsung Legacy Platform SDK not covered by the above categories.
Tizen
Smart Hub Preview
Ask about the Smart Hub Preview features and development.
VOD streaming
Ask about VOD steaming on the Tizen TV.
DRM contents
Ask about DRM content playback on the Tizen TV.
Smart View SDK
Ask about the Smart View SDK features and development on Tizen.
Performance
Ask about your application performance enhancement on Tizen.
Security
Ask about security issues on Tizen.
Platform
Ask about the Tizen platform.
Others
Ask anything about developing your application on the Tizen TV not covered by the above categories.
Samsung Legacy Platform
VOD streaming
Ask about VOD steaming on the Samsung Legacy Platform TV.
DRM contents
Ask about DRM content playback on the Samsung Legacy Platform TV.
Smart View SDK
Ask about the Smart View SDK features and development on Samsung Legacy Platform.
Performance
Ask about your application performance enhancement on Samsung Legacy Platform.
Security
Ask about security issues on Samsung Legacy Platform.
Platform
Ask about Samsung Legacy Platform.
Others
Ask anything about developing your application on the Samsung Legacy Platform TV not covered by the above categories.
Table 3. Q&A categories for tech support
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