Manage Subscription Price Change

After your app and subscription item are for sale in Galaxy Store, if you have a manager account with the "Applications Manager" authority or are the owner of the Seller Portal account where the app is registered, you can increase or decrease the regular subscription price. You cannot change the price of a lower-tier/introductory subscription item.

The regular subscription price can be updated by country, for one or more countries. For example, if the exchange rate for a currency changes, you can update the price of a subscription for each country that uses that currency.

The regular subscription price can be set in USD and each country’s currency.

Topics covered in this page include:

How to change a subscription price

For information on how to change a price for a non-subscription item, refer to Modifying an Item.

  1. Log in to Seller Portal, go to the Apps page, and select the app which has the subscription item for which you want to update the price.

  2. From the App Details page, click the In App Purchase tab.

  3. Select the subscription item whose price you want to update.

  4. From the Item Details page, click the price.


  5. Click Set New Price or change one of the standard prices.


  6. To set the price for all countries, select the All Countries checkbox, enter a new price to change the price for all countries, and click Apply. Or, to set a new price for individual countries, select the countries and enter a new price.

  7. Click Next and confirm that you want to update the prices.


  8. Verify the countries for which you are updating the price. If you are increasing the subscription price, select the checkbox if you want to apply the price increase to new subscribers only or unselect the checkbox if you want to apply the price increase to new subscribers and existing subscribers. Then, click Save.


  9. Click Save at the bottom of the Item Details page.

After you save your updates, there is a seven (7) day waiting period before the new price is applied. During this 7-day waiting period, you can adjust or cancel these updates.

Subsequent price changes

After the 7-day waiting period, when the price update is applied in Galaxy Store, you cannot change the price of the item in the same country again until a specific amount of time after the pre-notification period has ended for all existing subscribers (that is, the updated price must have been applied to all existing subscribers in all countries). The amount of time to wait after the pre-notification period has ended for all existing subscribers is based on the length of the subscription period.

The end of the pre-notification period for an existing subscriber is defined in one of two ways: The pre-notification period ends when the existing subscriber has acknowledged the price increase notification (the existing subscriber must have consented to or rejected the price change from the consent page). Or, if the existing subscriber ignores the notifications (they neither consent to nor reject the price increase from the consent page), the pre-notification period ends when the existing subscriber's subscription ends.

The following table describes the amount of time you must wait before you can update the price of a subscription item again. The minimum pre-notification period is listed for your convenience, but the actual wait time is likely to be longer. See Pre-Notification period for more information.

Subscription Period

 Minimum
Pre-Notification Period (before renewal date)

 Wait Time to Update Price Again
Weekly

 2 weeks

 End of 7-day waiting period + minimum pre-notification period + 7 days
Monthly

 1 month

 End of 7-day waiting period + minimum pre-notification period + 1 month
3 months

 2 months

 End of 7-day waiting period + minimum pre-notification period + 3 months
6 months

 2 months

 End of 7-day waiting period + minimum pre-notification period + 3 months
Annual

 2 months

 End of 7-day waiting period + minimum pre-notification period + 3 months

If a country is not selectable, it means that the pre-notification period has not ended for all existing subscribers in that country. When the pre-notification period has ended for all existing subscribers, the country can be selected for another price increase.

How to view subscription price changes

If you need to review previous prices changes or determine the next step after making an accidental price change, you can view when a price was updated, when the price change was applied to the subscription, and the region in which the price change was made.

To view price change information for a subscription item:

  1. Log in to Seller Portal, go to the Apps page, and select the app which has the subscription item for which you want to view price changes.

  2. From the App Details page, click the In App Purchase tab.

  3. Select the subscription item for which you want to view all price updates.

  4. From the Item Details page, click here.


  5. The Price Change History page displays all price updates by date. You can specify a date range to filter the dates that are displayed.


  6. When a specific date is expanded, the countries that were updated are displayed, along with the old and new subscription price, and if consent is required. You can filter this list by region and consent requirement.


  7. Click Back to exit this page.

How to adjust an existing subscription price change

If it has been less than seven days after you have initially updated the price of a subscription in Seller Portal (if you have updated the price more than once, this is the first time you updated the price in Seller Portal), you can edit the price changes. After seven days (after you have initially updated a subscription in Seller Portal), you cannot make any additional changes.

To adjust an existing subscription price change:

  1. Log in to Seller Portal, go to the Apps page, and select the app which has the subscription item for which you want to update the price.

  2. From the App Details page, click the In App Purchase tab.

  3. Select the subscription item for which you want to view all price updates.

  4. From the Item Details page, click here.


  5. From the Price Change History page, if not already expanded, click on the date to view the list of countries whose price has been updated and for which you want to change the price updates.


  6. Click Edit.


  7. Update the list and click Next.

  8. Verify the countries for which you are updating the price. If you are increasing the subscription price, select the checkbox if you want to apply the price increase to new subscribers only or unselect the checkbox if you want to apply the price increase to new subscribers and existing subscribers. Then, click Save.


  9. Click Save at the bottom of the Item Details page.

How to cancel a subscription price change

If it has been less than seven days after you have initially updated the subscription prices in Seller Portal (if you have updated the price more than once, this is the first time you updated the price in Seller Portal), you can cancel the update. After seven days (after you have initially updated a subscription in Seller Portal), you cannot cancel the update.

  1. Log in to Seller Portal, go to the Apps page, and select the app which has the subscription item for which you want to cancel the updated the price.

  2. From the App Details page, click the In App Purchase tab.

  3. Select the subscription item for which you want to view all price updates.

  4. From the Item Details page, click here.


  5. From the Price Change History page, if not already expanded, click on the date to view the list of countries whose price has been updated and for which you want to cancel the price updates.


  6. Click Cancel settings.


  7. Click Yes to cancel this set of subscription price updates.

If you cancel a subscription price increase but a subscription was purchased by a new subscriber at the increased price, the new subscriber continues to pay the increased price until they cancel the subscription.