FAQ
faq q01 why are my watch apps not available in the galaxy store for upgraded gear watches or new devices? you must specify in seller portal that your binary is compatible with all new devices a watch with an upgraded os is considered a new device and republish your app after your updated app is published, it will be available to those new devices on gear s3 and gear sport watches, the tizen os can be upgraded gear s3 can be upgraded from tizen 2 3 2 to tizen 3 0 or 4 0 gear sport can be upgraded from tizen 3 0 to tizen 4 0 if you published your app before these upgrades were available, the option to include the upgraded watch as a compatible device was not available in seller portal for example, if you published your app before tizen 4 0 was released, your selections for compatible gear sport watches in seller portal would have been for tizen 3 0 only likewise, your selections for compatible gear s3 devices would have been for tizen 2 3 2 and 3 0 as a result, a customer who has upgraded their watch to tizen 4 0 will not be able to view your app in the galaxy store in order to have your watch app recognized as compatible with an upgraded watch, you must update the compatible devices for the binary in seller portal in general, if a new device is released or an existing device becomes upgradable to a new os after you have published your app and you want your app available on these devices, you must update your binary to be compatible with these devices and republish your app to update the list of compatible devices for your binary file in seller portal log in to seller portal and open your watch face app click the binary tab at the top of the binary section, in the middle is a box with selected device s and the total number of selected compatible devices click on the number in the detailed device settings window, select each device with which the binary is compatible if your binary is compatible with all listed devices, click select all click save submit your app for validation and, after it has been successfully validated, republish it q02 create product images for galaxy watch detail pages make your galaxy watch face or app stand out in the galaxy store samsung recommends that you use portrait-orientation product images for your galaxy watch detail page users can just tap on a portrait image to open it in full-screen mode, creating an optimal phone experience and allowing your app to stand out in the galaxy store best practices use detailed, close-up images of the product we suggest that you use just the product and logo with minimal or no text for a strong image that shows the quality of your workmanship avoid using identical images for the icon, cover image, and screenshot in this case, the detail page shows three duplicate images rather than three separate views of the product screenshot resolution we suggest the following resolution guidelines for screenshots cover image = 1024 x 500 pixels horizontal screenshots = 1500 x 750 pixels vertical screenshots = 550 x 1100 pixels galaxy store asset creator you can use the galaxy store asset creator to easily export the assets you need to publish your watch face to the galaxy store to use this tool, you need photoshop version 16 0 cc 2015 or later a basic understanding of photoshop download the galaxy store watch asset creator template to get started! lifestyle photo asset packs show off your watch face designs on an actual watch using our "smart" photoshop files download lifestyle photo assets and save time! examples the following screenshot shows a galaxy watch detail page with three portrait screenshots that show detailed aspects of the galaxy watch face the following screenshot shows a galaxy watch detail page with landscape screenshots that are cut off on the sides, making them less visually appealing in the galaxy store q03 find, download, and export galaxy watch images use the lifestyle photo assets to show your watch face designs on an actual watch or, use the galaxy store asset creator to easily export the assets you need to publish your watch face to the galaxy store to use these tools, you need photoshop version 16 0 cc 2015 or later a basic understanding of photoshop download lifestyle photo assets and save time! download the galaxy store watch asset creator template to get started! q04 develop galaxy watch faces with galaxy watch studio you can use galaxy watch studio formerly galaxy watch designer to design your galaxy watch faces to download galaxy watch studio gws , go to /galaxy-watch-tizen/studio/overview html to develop watch faces using gws, see the galaxy watch studio tutorial q05 what is a distributor certificate and how is it used? the distributor certificate is used for signing and verifying your app it identifies the distributor for example, galaxy store and grants privileges to that distributor for testing purposes, it ensures that your signed application is installed on registered devices only in order to test your app on a device, the device must be registered in your personal distributor certificate then, you must build your app, which signs the app using your personal distributor certificate to generate a personal distributor certificate and register a samsung device, using the galaxy watch studio formerly galaxy watch designer , from the main menu bar, click project > distribute certificate for more information, see get your certificates using tizen studio, from the main menu bar, click tizen tools > certificate manager the samsung certificate extension must be installed in order to properly generate a personal distributor certificate for your samsung device for information about the samsung certificate extension, see installing certificate extension for information about the certificate manager, see creating certificates and managing certificate profile the personal distributor certificate is used for testing only when you release your app for sale in the galaxy store, your personal distributor certificate is replaced by an official distributor certificate if you upgrade a registered device for example, you upgrade the tizen os , you may need to re-register the device in your personal distributor certificate for example, if you upgrade your galaxy watch 3 or sport watch to tizen 4 0, you must re- register the device in your personal distributor certificate and rebuild your app before testing it on the device you may encounter one of the following error messages if there is a problem with the distributor certificate message message solution account in device profile mismatch with distributor certificate the device has been upgraded and the duid device unique identifier has changed re-register the device in your personal distributor certificate and rebuild your app launching appmanagerappid has encountered a problem the device is not found in your personal distributor certificate or your personal distributor certificate was not created properly register the device in your personal distributor certificate or re-create your personal distributor certificate and rebuild your app the application installation on the device has failed due to a signature error! error code -12 you used the tizen studio distributor certificate when building your app, not the distributor certificate generated by the samsung certificate extension select or create a distributor certificate for your samsung device using the certificate manager and rebuild your app for information about the samsung certificate extension, see installing certificate extension for information about the certificate manager, see creating certificates and managing certificate profile for more information about distributor certificates, see getting the certificates q06 how to test galaxy watch app in different devices? you can register up to 50 devices to one samsung certificate see creating certificates for more information developer certificate is made of author certificate and distributor certificate to change or add a new device to the certificate, you need to create a new distributor certificate again while keeping the same author certificate for more information, see managing certificate profile q07 what is the deeplink format to redirect users to download android app programmatically from inside galaxy watch app? linking to galaxy app store use the format below to deeplink directly to an app’s detail page, where users can see app description, screen shots etc and then install it to create a link, you need to know app’s fully qualified package name which is declared in android manifest file for android app or config xml / tizen manifest file for galaxy watch app from a galaxy watch app to android app’s store detail page samsungapps //productdetail/ example, samsungapps //productdetail/com example androidapp from a galaxy watch app to galaxy watch app’s store detail page samsungapps //productdetail/ example, samsungapps //productdetail/cnam8ugvz8 from a web site http //apps samsung com/gear/appdetail as?appid= example, http //apps samsung com/gear/appdetail as?appid=cnam8ugvz8 q08 how to update the tau library to the latest version? you can download the latest version of the tau library from downloading tau q09 how to launch android app from a galaxy watch app programmatically? see remote app control q10 when the time zone is changed, the value of the date object constructed in the callback keeps the time zone unchanged for example function test { var now = new date ; console log "hour "+now gethours ; // even when the time zone is changed, it remains unchanged } setinterval function {test ;}, 1000 ; to solve the problem, please see retrieving date and time q11 how to install my galaxy watch application to the device? see testing your app on galaxy watch if your device is galaxy watch s or older, there are 2 ways of transferring your application wgt to galaxy watch device first way is, create an android application -> copy your wgt file to assets folder of the android application -> generate apk -> install this apk through galaxy watch manager to your galaxy watch device second way is, go to command prompt -> go to the directory where the sdb exe tool is located -> make sure your wgt file is in this directory -> type command sdb install wgt q12 how to create an integrated/linked application? the integrated and linked type are deprecated on any samsung watch running tizen 2 3 1 or higher such as gear s2, gear s3, gear sport, and any galaxy watch and are only supported on gear 2, gear s, or any samsung watch running tizen 2 2 or earlier see the video how to create a basic integrated gear application q13 does gear 2 support native applications development? no it is available from the gear s2 based on the tizen 2 3 1 q14 i want to post notifications from my application to the galaxy watch device do i need to create a tizen application for this purpose? no, it is not necessary to create a galaxy watch app to send notifications from your phone every notification that the phone receives is automatically relayed to your galaxy watch device after you enable this functionality in samsung galaxy watch settings q15 does remote test lab support galaxy watch application testing? yes, more information can be found at about remote test lab q16 how do i specify meta data master_app_samsungapps_deeplink? see configuring galaxy watch application q17 where can i find tutorials for galaxy watch application development on the wearable side? see creating your first app q18 i have implemented tizen notification api in my app why are notifications posted by my app not shown in the notification panel of my galaxy watch? notification settings of a galaxy watch can be managed from the galaxy wearable app on your phone if your watch is paired to a phone, check the notification settings in the galaxy wearable app for example, in the galaxy wearable app, you can enable or disable permission for your app to send notifications to your watch also check if "show only when wearing" is enabled if this setting is enabled, notifications won't appear unless you are wearing the watch q19 can i launch the tizen emulator on a system that runs on an amd processor? no, hyper-v/whpx is not supported by amd processors instead, deploy your project directly on your galaxy watch q20 any tips and trick when connecting my galaxy watch to tizen studio? yes, consider the following the pc and watch must be on the same network developer options must be enabled on the watch galaxy watch only supports one sdb connection at a time the watch cannot connect to two different systems that are running tizen studio at the same time see testing your app on galaxy watch for more information q21 do i have to connect my galaxy watch to my pc when i deploy my app from tizen studio? yes, in order to deploy your app from tizen studio to your watch, your watch must be connected to your pc you can connect your watch over wifi